Refund Policy

Due to the nature of our digital services, which involve significant time, effort, and resources from our team, all payments made to Jivra Technologies are generally non-refundable once work has commenced.

However, we understand that circumstances may change, and we evaluate refund requests on a case-by-case basis in good faith.

Refunds may be considered in the following situations:

• →Project Not Started: If you cancel your project before any work has commenced, you are eligible for a full refund of the advance payment.
• →Project Cancellation Before Completion: If you cancel the project after work has commenced, a refund will be calculated based on the work completed up to the cancellation date. The remaining balance will be refunded proportionally.
• →Failure to Deliver: If Jivra Technologies fails to deliver the agreed deliverables within the mutually agreed timeline (excluding delays caused by client-side issues), a partial or full refund may be considered.
• →Duplicate Payment: In case of accidental duplicate payments, the excess amount will be refunded in full within 7 business days.

Refunds will NOT be provided in the following cases:

• →The project has been completed and delivered as per the agreed scope
• →Client requests changes beyond the original agreed scope after delivery
• →Delays or issues caused due to lack of timely response or cooperation from the client
• →Change of mind after work has commenced
• →Dissatisfaction based on subjective preferences not specified in the original brief
• →Third-party tools, subscriptions, or licenses purchased on behalf of the client
• →Internship program fees (if applicable), once the internship has commenced

To request a refund, please follow these steps:

• 1.Send an email to support.jivra@gmail.com with the subject line "Refund Request — [Your Name / Project Name]"
• 2.Include your full name, contact details, project details, payment reference number, and reason for the refund request
• 3.Our team will acknowledge your request within 2 business days
• 4.We will review your request and respond with our decision within 7 business days

Approved refunds will be processed as follows:

• →Refunds will be credited to the original payment method (bank account or UPI)
• →Processing time: 5–10 business days from approval
• →Any bank or transaction charges incurred will be deducted from the refund amount

We encourage clients to first reach out to us directly at support.jivra@gmail.com to resolve any concerns amicably before escalating disputes.

If a resolution cannot be reached, disputes will be handled in accordance with the laws of India and subject to the jurisdiction of courts in Pune, Maharashtra.

For any refund-related queries, please contact us: